Many companies now outsource part or all of their IT function to an IT support specialist to manage costs effectively and save time.
Pyranet can provide a fully managed outsourced IT support service where we maintain, problem solve, upgrade IT systems and provide user support desk services.
This means you can focus on your day job, leaving everything to do with IT to the IT support specialists.
What can you expect from a support contract from Pyranet?
Full remote support – Unlimited remote support from our helpdesk Monday to Friday 8:00 am – 6:00 pm.
Third party software support – We work with your software providers to assist with issues and build a database of knowledge to help with rectifying issues in the future.
System monitoring – We monitor vital elements of your network to ensure we are alerted to any issues that occur allowing us to work on problems before you report them.
Annual review – Every client is allocated an account manager who ensures the service provided is always of the highest quality. Once a year (or more frequently if you prefer) your account manager will sit down with you and discuss the ins and outs of the support received and your plans for growth over the next 12 – 24 months.
Regular Microsoft training – Every month we hold several Microsoft training courses which include Word, Excel, PowerPoint and Outlook. For more details, visit our training page.
Loan equipment – In the event of a server failure, we have a stock of servers which can be utilised to ensure you stay up and running avoiding large periods of downtime whilst your server is being repaired.
Discounted installation – All of our contracted clients get a reduced rate for installation of all equipment and software.
Onsite support included – As part of our Premium and Platinum services, all of our onsite support is included in the monthly price. This includes remote sites within a 40 mile radius.
Hardware replacement for PC’s and laptops – If a vital piece of hardware fails on your desktop or laptop computer, Pyranet will replace the part for no extra cost. This includes hard drives, memory and desktop power supplies.
A dedicated support team – We know how frustrating it is to speak to a different person every time you raise a support call. Because of this, all of our Premium and Platinum clients have a dedicated first and second line engineer that will deal with all of their queries and onsite work.
If you would like to discuss the benefits Pyranet can offer with a managed IT solution please contact us.